You will report directly to the Service Manager.
You will be predominantly based at our offices in Nottingham but may have to travel nationally as necessary, providing guidance and instruction to field-based and office-based staff.
Duties will include (but not limited to):
- Achieve company service revenue turnover and margin revenue targets.
- Focusing engineers to maximise revenue.
- Discuss with area supervisors’ opportunities that may have been missed or could be improved through training & guidance.
- Focus and assist office team to ensure invoicing is up to date.
- Ensure all servicing is completed on time, in a competent and commercially viable manner.
- Discuss overdue PPM’s and actions to bring/keep up to date.
- Continuously review and action overdue/outstanding works.
- Where necessary re-organise service areas to suit business needs.
- Prepare and present monthly service statistics.
- These include overdue PPM’s, outstanding work, quotations completed, recommendations for additional works,
- Assist with servicing compliance for existing BAFE SP203 certification on Fire Alarms, SSAIB on Security and ISO9001 / BAFE SP101 on Extinguishers.
- Prepare RAMS for different site work when required.
- Oversee/organise monitoring connections for all new and existing projects including key holder information and changes (e.g. Redcare, Dualcom, Emizon, etc.).
- Supervise Fire/Intruder/CCTV monitoring and follow up any issues with false alarms, excessive activations, site incidents on monitored sites.
- Arrange phone calls to clients following system activation.
- Stock control of service and vehicle equipment.
- Investigate customer complaints to a suitable conclusion.
- Arrange site visits from yourself or others as required to resolve the complaint.
- Where business needs require, produce quotations for additional works.
- Complete engineer performance reviews on a regular basis and follow up any actions agreed.
- Conduct interviews for new employees where required and select most appropriate persons upon completion.
- Manage and monitor staff training matrix, organise various training where required, this could be in house or manufacturer online or site based.
- Be proactive, help build the department, bring ideas to the table such as economic savings, productivity increases, monetary gains.
Key Skills
- Be able to make decisions with sound reasoning and justification.
- Have technical knowledge of fire and security systems.
- Good across the board industry knowledge.
- Capable of providing input and support to an existing team.
- Clear precise communicator.
- Be responsible and able to follow through tasks to completion.
- Capable of multitasking.
- Organised and controlled.
- IT literate.
- Open to learning new skills.
Extra Ordinary Conditions of Employment
- Working flexible hours to suit business/client requirements.
- Providing phone support to staff out of hours.
Training
The Service Manager will provide training to the successful candidate where required, this may be for example relating to equipment types, report creation, management of personnel.
The candidate will be required and encouraged to undertake product and industry related training to improve knowledge of their existing skills but to also improve knowledge in other areas.
